iCare

I may have mentioned previously that I got an iPhone and I'm rather fond of it.

The one bugbear I HAD with it was iTunes. It's a bit temperamental, it loses songs occasionally, which may be the fault of the server they live on, it may be a Windows thing. I know not. I shout at it relatively often. It takes forever and a day to get all the music nicely imported and matched up with album art and the gapless playback thing done (I never listen to albums in order: why can't I turn it off?). It has moments of being rather slow. I don't like to think about what they can know about me. It worries me. The final straw came when I realised the suicide of my computer meant I had completely lost some purchased music.
Ridiculous!

So I sent an email, expecting some corportate regurgitation of the rules regarding downloads and how it was my own stupid fault for not backing up.

Well.

Almost immediately, I receive an email from John at Customer Services. Very polite, very apologetic, offering me credits to rebuy the songs in question, plus an extra credit. Niggly problem I'd moaned about, fixed. And the following day - I still don't get on the PC much - a follow up email to see if all was ok. It is indeed ok. I have just been wished a nice evening from John after a number of "thank you", "no, thank YOU" emails. How very nice. How very unusual.

iTunes: I love you. Even if you only have an acoustic version of Live it Up.